Privacy Policy

Privacy Policy

Effective Date: May 21, 2025

Renewed1 (“we,” “our,” or “the Practice”) is committed to maintaining the privacy and security of your protected health information (PHI) in accordance with applicable federal and state laws, including the Health Insurance Portability and Accountability Act (HIPAA), the Federal Trade Commission (FTC) guidelines, and Nevada state law. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you engage with our website, virtual services, membership programs, mobile visits, or any clinical offerings under our practice.

1. Information We Collect

We may collect personal and health-related information, including but not limited to:

  • Your name, address, date of birth, email, and phone number

  • Health history, symptoms, and medical records

  • Billing and payment information

  • Lab results, prescriptions, treatment history, and appointment details

  • Communications through our portal, website forms, or during clinical interactions

2. How We Use Your Information

We use your information for purposes consistent with your care and treatment, including:

  • Verifying identity and eligibility for services

  • Delivering telehealth or in-person consultations

  • Coordinating lab testing, prescriptions, and treatment plans

  • Managing membership billing and service delivery

  • Sending appointment reminders, membership updates, or required disclosures

  • Complying with clinical documentation, quality assurance, and legal requirements

3. Disclosure of Information

We do not sell your personal data. Information may only be disclosed:

  • To our staff and medical providers for treatment coordination

  • To third-party vendors (e.g., labs, compounding pharmacies) solely to fulfill services

  • When legally required by state, federal, or regulatory authorities

  • With your written authorization, when applicable

4. HIPAA and Confidentiality Protections

Renewed1 maintains full HIPAA compliance. We utilize:

  • Encrypted electronic health records (EHR)

  • HIPAA-compliant telehealth and messaging platforms

  • Access restrictions to patient data based on role-specific permissions

  • Secure storage and transmission of sensitive medical data

5. Financial Information and Payment Security

All payment information is processed through secure, PCI-compliant payment systems. Membership and service payments are direct-pay and non-refundable, in accordance with your signed Membership Agreement and Consent for Treatment. We do not store credit card information on our servers.

6. Data Retention and Storage

We retain patient records as required by law and licensing authorities. If you cancel services, your health records remain protected and archived in accordance with retention laws.

7. Marketing and Communications

With your consent, we may send email, text (SMS/MMS), or portal-based communications about:

  • Appointment reminders

  • Service updates or membership renewals

  • Practice updates or health-related education

    You may opt out of promotional communications at any time. Transactional messages related to active care or billing are required and cannot be opted out of.

8. Website and Digital Privacy

When you visit our website, we may automatically collect anonymized information such as device type, browser, referral source, or browsing behavior. This is used solely to improve our services and user experience. We do not use third-party advertising trackers.

9. Your Rights

You have the right to:

  • Request access to your medical records

  • Request corrections or amendments to your health data

  • Revoke prior authorizations for data sharing, except where required by law

  • File a privacy complaint without fear of retaliation

10. Children’s Privacy

Our services are not directed to minors under age 18 without parental or legal guardian involvement. We do not knowingly collect data from individuals under 18 unless they are legally eligible for treatment and authorized by a guardian.

11. Changes to This Privacy Policy

We reserve the right to update this policy as laws or practice operations change. Updates will be posted on our website and become effective immediately unless otherwise stated. Continued use of our services after such changes constitutes acceptance of the revised policy.

12. Contact Us

If you have questions or concerns about how your information is handled, or to request access to your records, please contact us:

Email: info@renewed1.com

Phone: 702-350-1387

Address: 732 South 6th Street, Las Vegas, Nevada 89101

Governing Law

This Privacy Policy shall be governed by and interpreted under the laws of the State of Nevada, United States of America.

By engaging in care through Renewed1, you acknowledge and accept the terms of this Privacy Policy and the protections in place for your personal health information.